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We design the Lufthansa Group’s loyalty programme

Vision & Mission

We shape Loyalty for generations to come

30 years of experience and cooperation with 200 partners worldwide make Miles & More GmbH an expert in targeted customer communications and retention. Our vision is to establish loyalty for generations to come.

Turning loyalty into an experience

Our customers are at the heart of everything we do. We turn their loyalty into sustainable value for Miles & More GmbH and the Lufthansa Group. Environmental and social sustainability is a fundamental part of our culture. As an employer, we focus on our most valuable assets: our employees. Digital and agile is who we are and how we work.

As Miles & More GmbH, we ensure transparency in our actions and decisions.

Miles & More GmbH company profile
Modern Slavery and Human Trafficking Statement


Our Business

Miles & More

Miles & More is the Lufthansa Group’s loyalty programme. We offer our members three key services: programme membership including payment option, valuable awards, and travel benefits – all according to their status level.


In Frankfurt, Munich, Dusseldorf, Hamburg and Berlin, we operate a total of eight Worldshop stores with more than 800 square metres of retail space. Together with the online shop, we offer more than 3,500 high-quality and inspiring products from more than 400 premium brands to give our customers a shopping experience like no other.

Lufthansa Group

The Lufthansa Group is a global aviation group with more than 300 subsidiaries and affiliated companies. The Group is made up of three segments: Network Airlines, Eurowings and Aviation Services. Miles & More GmbH is a wholly owned subsidiary of Deutsche Lufthansa AG based in Frankfurt am Main.


Our headquarters

The headquarters of Miles & More GmbH are located right next to Frankfurt Airport in the Main Airport Center (MAC).

Thanks to direct transport connections, we are easily reachable by both local and long-distance transport. The Steigenberger Airport Hotel’s free shuttle bus connects the MAC to Terminals 1 and 2 seven days a week, 24 hours a day.

As well as modern workspaces, the building houses a canteen and bistro, and looks out across Frankfurt City Forest. Our reception is located on the 2nd floor in section A2 of the building.

Main Airport Center
Unterschweinstiege 8
60549 Frankfurt am Main